Privacy Policy

Effective Date: 01/08/2026

At Open Mirror, operated by Talenthunt Solutions Innovations Private Limited (“Open Mirror”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information entrusted to us.

Open Mirror is a platform designed to facilitate platonic, experience-based interactions between users, including experiences such as coffee companionship, movie companionship, conversations, outings, and other experiences made available through the platform.

This Privacy Policy explains what personal information we collect, how we use it, how we store and protect it, when we may share it, how long we retain it, and the choices available to you.

By accessing or using Open Mirror, creating an account, providing information, or using our services, you acknowledge and agree to the processing of your personal information as described in this Privacy Policy, subject to applicable law.

1. Information We Collect

Depending on how you use Open Mirror, we may collect the following categories of information.

1.1 Account and Registration Information

When you register for Open Mirror, we may collect:

• Full name
• Mobile phone number
• Email address, where provided
• OTP verification information
• Date of birth/age information, where required
• Gender
• City
• State
• Country
• Language information, where provided
• Profile photograph
• Profile description
• Hobbies and interests
• Likes and dislikes
• Other information voluntarily provided as part of your profile

Some information may be required to create or maintain an account, while other information may be optional.

2. Phone Number and OTP Verification

Open Mirror may use mobile phone verification and OTP authentication to:

• Verify access to the registered mobile number.
• Prevent fraudulent or duplicate accounts.
• Protect account security.
• Facilitate account authentication.

OTP information is used for authentication and security purposes and is not intended to be used as a substitute for identity verification.

3. KYC and Government Identification

Users who wish to access certain platform activities, including becoming a Provider/Host or otherwise participating in applicable services, may be required to complete KYC/identity verification.

For this purpose, Open Mirror may collect government-issued identification documents submitted by the user.

3.1 Storage of KYC Documents

Currently, submitted KYC documents are stored securely in an Amazon Web Services (AWS) S3 storage environment and may be accessed by authorised Open Mirror administrators for manual verification.

The current verification process is performed manually by authorised personnel.

Open Mirror may retain such documents for purposes including:

• Identity verification.
• Platform safety.
• Fraud prevention.
• Prevention of impersonation.
• Dispute investigation.
• Compliance.
• Protection of users and the platform.

Access to KYC information is intended to be limited to authorised personnel who require access for legitimate operational, safety, verification, or compliance purposes.

3.2 Verification Disclaimer

Completion of KYC or identity verification does not constitute:

• A character certificate.
• A criminal background check.
• A guarantee of a user's intentions.
• A guarantee of a user's future conduct.
• A legal endorsement by Open Mirror.
• A guarantee that a user is completely safe or trustworthy.

Users should exercise reasonable caution and follow Open Mirror's Safety Policies when interacting with other users.

4. Selfie / Facial Verification

Open Mirror does not currently provide a separate selfie-based facial verification or biometric verification feature.

If such functionality is introduced in the future, this Privacy Policy and applicable privacy disclosures may be updated accordingly.

5. Location Information

Open Mirror does not currently track users' real-time GPS locations or continuously monitor their physical location.

Instead, users may voluntarily provide location-related profile information such as:

• City
• State
• Country

This information may be stored as part of the user's profile and may be used for:

• Displaying relevant profile information.
• Matching users with relevant experiences.
• Providing location-relevant services.
• Improving the user experience.

Open Mirror does not currently use background location tracking.

6. Photos and Profile Content

Users may upload profile photographs and other information to create their Open Mirror profile.

Such information may be visible to other users depending on the functionality of the platform.

Users should avoid uploading:

• Government identification documents as profile images.
• Banking information.
• Passwords.
• Private addresses.
• Sensitive personal information.
• Another person's private information without permission.

Users are responsible for the information they voluntarily publish through their profiles.

7. Voice and Video Calling

Open Mirror may provide in-app communication functionality, including voice calling and, where available, video calling.

The current calling functionality is supported through a third-party calling technology provider.

Open Mirror does not intentionally record or store voice/video call recordings as part of its current platform functionality.

However, because calling infrastructure is provided through a third-party technology service, certain technical or operational information associated with calls may be processed by that service in accordance with its applicable terms and privacy practices.

Open Mirror will not intentionally use call recordings for unrelated purposes.

If recording or storage functionality is introduced in the future, the relevant privacy disclosures may be updated accordingly.

8. Booking and Session Information

When you book, provide, cancel, or participate in an experience, Open Mirror may collect and retain information such as:

• Booker information.
• Provider/Host information.
• Experience details.
• Booking date and time.
• Booking amount.
• Booking status.
• Cancellation information.
• Refund information.
• Session completion information.
• Ratings or reviews.
• Complaints or reports associated with a booking.

This information may be used to operate the platform, process transactions, resolve disputes, provide customer support, and maintain safety and operational records.

9. Payment and Transaction Information

Open Mirror may process payment-related information necessary to facilitate bookings, refunds, settlements, and other transactions.

Depending on the payment method and payment service used, this may include:

• Transaction ID.
• Transaction amount.
• Payment status.
• Refund information.
• Payment method information.
• Information necessary for fraud prevention and financial reconciliation.

Where payment information is processed through a third-party payment gateway, sensitive payment credentials such as complete card information may be handled directly by the relevant payment provider rather than stored by Open Mirror.

Open Mirror may retain transaction records where necessary for accounting, tax, fraud prevention, dispute resolution, legal compliance, or other legitimate purposes.

10. How We Use Your Information

We may use personal information for purposes including:

Providing and Operating Open Mirror

• Creating and managing accounts.
• Maintaining user profiles.
• Facilitating bookings.
• Connecting Bookers with Hosts/Providers.
• Facilitating communication.
• Processing transactions.
• Managing cancellations and refunds.
• Providing customer support.

Safety and Security

• Identity verification.
• KYC processing.
• Fraud prevention.
• Detecting suspicious or abusive activity.
• Investigating complaints.
• Moderating platform activity.
• Protecting users and the platform.
• Enforcing our Terms & Conditions and Safety Policies.

Platform Improvement

• Understanding how the platform is used.
• Improving functionality.
• Troubleshooting technical problems.
• Improving user experience.
• Developing and maintaining platform services.

Legal and Regulatory Purposes

We may process information where reasonably necessary to:

• Comply with applicable laws.
• Respond to lawful governmental requests.
• Establish or defend legal claims.
• Resolve disputes.
• Prevent fraud or unlawful activity.
• Meet accounting, tax, financial, or regulatory obligations.

11. User-to-User Information

Open Mirror is a platform that facilitates interaction between users.

Information voluntarily included in a user's profile may therefore be visible to other users.

Users should understand that once information is voluntarily made available to another user, Open Mirror cannot completely control what that person may do with the information.

We strongly recommend that users do not disclose unnecessary sensitive information to other users, including:

• Home addresses.
• Financial information.
• Government ID information.
• Passwords.
• Banking details.
• Private documents.

12. Safety and User Responsibility

Open Mirror aims to facilitate platonic, experience-based interactions and encourages users to follow all applicable safety and conduct rules.

We strongly recommend that users:

• Meet other users only in safe and public locations.
• Avoid private, residential, hotel-room, or secluded meetings.
• Keep their personal information private.
• Inform a trusted person about an in-person meeting where appropriate.
• Respect personal boundaries.
• Immediately report inappropriate, abusive, threatening, or suspicious behaviour.

Open Mirror may review complaints and take appropriate action under its platform policies.

However, identity verification, profile verification, KYC, or any other platform safety measure does not guarantee a user's future conduct or intentions.

Users remain responsible for exercising reasonable judgment and following Open Mirror's safety requirements.

13. User Conduct and Misuse

Open Mirror maintains standards against:

• Harassment.
• Abuse.
• Threats.
• Discrimination.
• Hate speech.
• Sexually explicit behaviour.
• Unwanted romantic or sexual approaches.
• Fraud.
• Impersonation.
• Unlawful activity.
• Attempts to bypass platform rules.
• Other behaviour that violates Open Mirror's Terms & Conditions or Safety Policies.

Where appropriate, Open Mirror may suspend, restrict, or terminate accounts and investigate reports.

Open Mirror is not responsible for conduct occurring outside its control, including conduct where users knowingly disregard platform rules, safety instructions, or arrange independent interactions outside the official platform.

14. Communications and Moderation

Information submitted through customer support, complaints, reports, reviews, or other platform channels may be processed for:

• Safety investigations.
• Complaint resolution.
• Fraud prevention.
• Moderation.
• Customer support.
• Dispute resolution.
• Enforcement of platform rules.
• Legal compliance.

Where reasonably necessary, relevant information may be reviewed by authorised personnel.

15. Device and Technical Information

When you use Open Mirror, certain technical information may be automatically generated or collected by the application or its infrastructure, depending on the technologies currently implemented.

This may include:

• IP address.
• Device information.
• Operating system.
• Application version.
• Technical logs.
• Error information.
• Crash information.
• Diagnostic information.
• Network-related information.
• Authentication or notification-related technical identifiers.

Such information may be used for:

• Security.
• Troubleshooting.
• Application stability.
• Fraud prevention.
• Performance monitoring.
• Technical support.

16. Third-Party Service Providers

Open Mirror may use third-party technology and service providers to support its operations.

Depending on the services currently integrated into the platform, these may include providers supporting:

• Cloud storage.
• Application infrastructure.
• Communication/calling.
• Payment processing.
• OTP delivery.
• Analytics.
• Technical monitoring.
• Other necessary platform operations.

Such providers may process information on behalf of Open Mirror or independently in accordance with their applicable terms and privacy policies.

Open Mirror does not sell users' personal information to third parties.

The specific third-party services and data flows may change as the platform develops. Where material changes occur, Open Mirror may update this Privacy Policy accordingly.

17. Data Security

Open Mirror takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.

Depending on the information and system involved, measures may include:

• Secure server infrastructure.
• Access controls.
• Restricted administrative access.
• Secure transmission mechanisms.
• Authentication controls.
• Data backups.
• Monitoring and logging.
• Reasonable security procedures.

However, no online platform or electronic storage system can guarantee absolute security.

Accordingly, while Open Mirror takes reasonable measures to protect personal information, we cannot guarantee that information will remain completely secure against every possible security threat.

18. KYC and Sensitive Information Security

Because KYC documents may contain highly sensitive personal information, Open Mirror limits access to such information to authorised personnel who require it for legitimate verification or operational purposes.

KYC documents are currently stored using AWS S3 infrastructure.

Open Mirror will take reasonable measures to prevent unauthorised access, disclosure, alteration, or misuse of such information.

19. Data Retention

Open Mirror retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing and maintaining the service.
• Maintaining account records.
• Identity verification.
• Safety and fraud prevention.
• Booking and transaction management.
• Complaint and dispute resolution.
• Legal and regulatory compliance.
• Accounting and tax obligations.
• Protecting Open Mirror and its users.

Different categories of information may therefore be retained for different periods.

At present, Open Mirror may retain certain information associated with a user account even after the user initiates account deletion, subject to applicable law and internal data-management practices.

20. Account Deletion

Users may request or initiate account deletion through the available account-deletion mechanism, where provided.

Currently, Open Mirror uses a soft-deletion process.

This means that deleting/deactivating an account does not necessarily result in immediate permanent deletion of all information from Open Mirror's systems.

Certain or all associated information may continue to be retained for purposes including:

• Legal compliance.
• Fraud prevention.
• Security.
• Dispute resolution.
• Transaction records.
• Safety investigations.
• Accounting and tax requirements.
• Protection of Open Mirror and its users.

Open Mirror may update its deletion and retention mechanisms as its infrastructure and legal requirements evolve.

Where applicable law provides users with a right to deletion or erasure, Open Mirror will handle such requests in accordance with the applicable legal requirements.

21. Your Privacy Rights

Subject to applicable law, users may have rights relating to their personal information, including the right to:

• Request information regarding their personal data.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on consent.
• Raise privacy-related complaints or grievances.
• Exercise other rights available under applicable data-protection law.

Open Mirror may require reasonable verification before processing a privacy request to prevent unauthorised access to another person's information.

22. Children's Privacy

Open Mirror is intended for individuals aged 18 years and above.

We do not knowingly intend to permit individuals below the applicable minimum age to use the platform.

If we become aware that an individual below the permitted age has created an account, we may take appropriate steps to restrict or terminate the account and handle associated information in accordance with applicable law.

23. Marketing and Communications

Open Mirror may send essential communications relating to:

• Account security.
• OTP authentication.
• Bookings.
• Payments.
• Cancellations.
• Refunds.
• Service updates.
• Safety matters.
• Customer support.

Where permitted by law, Open Mirror may also send promotional communications.

Users may opt out of non-essential promotional communications where an appropriate opt-out mechanism is provided.

Essential service and security communications may continue where necessary to operate the account.

24. Off-Platform Interactions

Open Mirror is unable to control information shared or activities conducted after users move their interactions outside the official Open Mirror platform.

This includes:

• Private conversations.
• Sharing of personal contact details.
• Transactions outside Open Mirror.
• Meetings arranged independently.
• Activities occurring outside the official booking process.

Users should exercise caution before moving conversations or arrangements outside the platform.

Open Mirror is not responsible for the privacy practices, data handling, communications, transactions, or conduct of users or third parties outside Open Mirror's systems and control.

25. Legal Disclosure

Open Mirror may disclose personal information where reasonably necessary or legally required, including in response to:

• Court orders.
• Government or regulatory requests.
• Law-enforcement requests.
• Legal proceedings.
• Fraud investigations.
• Security investigations.
• Protection of users or third parties.
• Enforcement of our Terms & Conditions.

Any disclosure will be made subject to applicable law.

26. Business Transfers

If Open Mirror or substantially all of its assets become involved in a merger, acquisition, restructuring, financing, sale, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to Open Mirror.
• New features or services.
• Changes in data-processing practices.
• Changes in technology.
• Changes in legal or regulatory requirements.
• Changes in third-party service providers.

Where appropriate, material changes may be communicated through the application, website, email, or another reasonable method.

The latest version will contain the applicable Effective Date / Last Updated date.

28. Contact Us

For privacy questions, requests, complaints, or concerns, please contact:
Talenthunt Solutions Innovations Private Limited
Email: official@openmirror.in

You may contact us regarding:

• Privacy questions.
• Personal-data requests.
• Correction requests.
• Deletion requests.
• Consent-related matters.
• Data-security concerns.
• Privacy complaints.
• Questions about this Privacy Policy.

We may request reasonable information to verify your identity before responding to certain requests.

29. Acknowledgement

By using Open Mirror, you acknowledge that you have read and understood this Privacy Policy and understand how your personal information may be processed for the purposes described above.

Where applicable, Open Mirror may request additional permissions or consent before accessing particular device information or introducing new categories of data processing.

Open Mirror is committed to responsible data handling, reasonable security practices, transparency, and user privacy while facilitating platonic, experience-based interactions.